First, the question that decides everything else: is this an automatic connection? Automatic sync exists only for banks in the United States and Canada. A bank you added by hand never syncs and never breaks. If its figures look stale, that is because nothing has been imported or entered yet, not because a connection failed.
Read the status before trying anything
Banks shows a status on each connection. It tells you which problem you have.
- Synced, with Last synced and a time. Working.
- Syncing or Pending. In progress. Leave it.
- Action Required. Your bank wants you to sign in again. Nothing will arrive until you do. This is the common one.
- Sync Failed. The last attempt did not complete.
- New Accounts Available. The bank is offering accounts you have not added yet.
Two badges carry dates:
- Reconnect needed, “This connection stopped syncing. Reconnect to resume.”
- Expires {date}, “Your bank asks you to reconnect before this date to keep syncing.” Banks set that deadline, not Finthy. Reconnecting before it arrives avoids a gap.
Reconnecting
Choose Reconnect on the connection. Your bank’s own sign-in opens and you confirm access again. Your accounts, balances and history stay where they are; you are renewing permission, not starting over.
If you are a viewer in the space you will see “Ask a workspace owner or contributor to reconnect {bank}” instead. Reconnecting is a write, so it needs one of those roles.
“We couldn’t finish connecting your bank”
The full message is: “Your bank sent you back to Finthy, but this connection session expired or was started on another device or browser. Please start again from your banks page.”
That is exactly what happened, and it is the usual reason a connection attempt fails. The sign-in has to finish in the same browser and the same tab session it began in. It breaks when you start on your laptop and finish on your phone, when the bank’s page sits open for a long time, or when a password manager opens the bank in a new window.
Start again from Banks and go through in one sitting, in one browser.
What does not help
Clearing your cookies and cache does not fix a bank connection, and if you are mid sign-in it will destroy the session and cause the error above. The connection lives on our side and at your bank, not in your browser storage.
If you want to rule your browser out, use a normal window with no extensions rather than clearing anything. Some privacy extensions block your bank’s sign-in window.
When it still will not connect
- Check your bank’s own site first. If you cannot sign in there, nothing here will work until that is sorted.
- Do not add the bank a second time. Finthy warns you about this, because two connections to one bank produce duplicate transactions. Reconnect the one you have.
- Wrong credentials means the credentials your bank’s website expects, not a card PIN. Some banks also need the sign-in to be enabled for third party access.
- If you would rather stop fighting it, Keep manually turns the bank into a manual one. The warning is honest: the automatic connection closes for good, but your accounts, balances and transactions stay, and you update them yourself or by importing statements from then on.
If none of that applies, start a chat from inside the app and tell us the bank’s name and what the status says. That status is the single most useful thing you can give us.