Changing your email is a two-sided process on purpose. The new address has to prove it is yours, and your current address is told what is happening so that a change you did not ask for can be stopped.
How to change it
- Go to Settings and open the Security tab.
- Choose Change Email Address.
- Enter the address in New Email Address.
- Choose Request Email Change.
Nothing has changed yet. The new address is held as pending, and your current address still works for signing in until the change is confirmed.
The two emails
To the new address: a confirmation link. Open it and the change completes.
To your current address: a notification that a change was requested, carrying a cancel link. If you did not request this, that link stops it. This is the part worth knowing: you do not need to reach support, and you do not need the new mailbox to defend your account.
So you only need access to the new address to complete a change. The old address is notified rather than required.
The confirmation link expires in one hour
This is shorter than most links Finthy sends, and it is deliberate for a change that moves where your account’s mail goes. If it lapses, nothing is broken: request the change again and a fresh link is sent.
After it is confirmed
- Your account email becomes the new address, and that is what you sign in with.
- You are signed out and must sign in again, on every device. Finthy says so on the confirmation screen. This is intended: it ends any session that was opened under the old address.
- The pending state clears, so the old address no longer has a cancel link to use.
If something goes wrong
- The address is already in use. If another Finthy account has it, the request is refused. Finthy does not reveal whose it is.
- You cancelled by mistake. Nothing is lost. Finthy confirms the request was cancelled and your address is unchanged; request it again when ready.
- The link does not work. It has either been used, been cancelled, or passed its hour. Requesting the change again is always the fix.
Good to know
- Your email is shown on the Account tab, but changed on the Security tab. Looking in the wrong place is the usual confusion.
- Changing your email does not change anything about your data. Transactions, budgets, banks, your plan and your history all stay exactly as they are.
- Your import address is separate. The personal address you forward bank statements to is not your sign-in address and is unaffected.