Start with the help centre
You are in it. These articles describe what Finthy does today, in English, Spanish and Portuguese, and the search box is faster than waiting for a reply.
Reaching a person
Two ways:
- The contact form at finthy.com/contact, which separates general support from partnership and business questions. This is the one to use if you are not sure.
- Email [email protected], good for anything long or when you want to attach a statement or a screenshot. Write from the address your account uses, or say what it is.
We answer in English, Spanish and Portuguese.
What your plan includes
Support is a plan feature, and the plans name it differently:
- Plus includes email support.
- Pro includes priority support.
- Business includes priority support and dedicated support, which in practice means direct access to the people who build Finthy.
We aim to reply within 48 hours. That is a target rather than a guarantee, and it is the same figure the pricing page gives. What your plan changes is where your message sits in the queue, not the target.
There is no phone support, no dedicated account manager and no uptime SLA on any plan. If you have seen those promised anywhere, they were withdrawn.
Worth trying first
Not to send you away, but because these resolve a good share of reports and are quicker than a round trip:
- Note the exact error message, if there is one. It is usually the fastest route to the cause.
- Sign out and back in, which clears a stale session.
- For a bank problem, look at the Banks page first. The status on the bank’s row, and its Last synced time, is the single most useful thing you can tell us. A connection showing Reconnect needed or an expiry date needs reconnecting rather than investigating.
- For a figure that looks wrong, check the date range and whether Show Duplicates is on, since a marked duplicate is deliberately left out of totals.
What to include when you write
The difference between one reply and five is usually here: your account email if you are writing from elsewhere, which space you are in, which browser and whether you are on a desktop or a phone, what you expected against what happened, one concrete example with its date and amount, and a screenshot.
Things we will never ask you for
We will never ask for your bank password, your card PIN, or a two-factor or backup code. Finthy does not hold your bank credentials, so we have no use for them. Any message asking for those is not from us, whatever address it appears to come from.
Report anything like that to [email protected].
Privacy and data requests
For a copy of your data, a correction or a deletion, write to [email protected], or
use the regional address in our privacy policy if your country has one. Account deletion
can also be started yourself in settings.
Ideas and requests
Send them the same two ways, through the contact form or by email. A description of what you were trying to do is more useful than a feature name.